Finnish speaking customer service agent

The Babyshop Group is hiring to the Customer Service department in Jönköping!


FINNISH SPEAKING CUSTOMER SERVICE AGENT

Job Description: 

Are you looking for a new challenge that will allow you to improve your communication skills and grow professionally?  Join our Customer Service team and learn about customer experience while helping our Finnish speaking customers. 

Areas of responsibility:

As a Customer Service Agent, you will be resolving customer errands and communicating directly with customers through e-mail, phone, chat and social media, while representing the Babyshop Group and it’s values at all times.

Your daily tasks will include resolving customer errands according to the schedule imposed by your direct supervisor. Beside making sure all the customer queries and issues are solved in a timely, efficient and highly professional manner, you will also be responsible for maintaining and cultivating the Babyshop Group´s values and tone of voice.

The position involves supporting Finnish speaking customers in our four different companies: Babyshop, Lekmer, Oii and AlexandAlexa.
You must be able to work on site in our office at Norra Stigamovägen, Jönköping.

About you:

We are looking for a Finnish speaking Customer Service Agent with the ambition to actively participate in giving our customers the best possible service and shopping experience. In order to reach our goal we require the following:

- Fluency in Finnish both spoken and written
- Essential computer skills and a good typing pace
- It is a must that you enjoy both sales and service and understand the benefits of being successful in both areas
- You enjoy working in a high pace environment and being involved in projects such as increasing customer satisfaction or improving routines and processes, all to enable us to deliver the best possible solutions to our customers
- The ideal candidate will be a highly motivated team player with drive who is determined to deliver results
- You are an executing doer who understands that the details make a difference
- Fluency in Swedish is an advantage
- Fluency in any other language is an advantage
- Experience in customer care is an advantage.


Our offer:

We are hiring a Customer Service agent that will deal with Finnish speaking customers in various shifts. The position is permanent with 6 months of probation. 
We want you to apply for this role as soon as possible and you are welcome to send your application in English or Swedish. The deadline for applying is the 27th of December.

For more information contact:
Mariana Primorac, Team Leader in Customer Service, The Babyshop Group , mariana.primorac@babyshop.se
Terese Holm, Team Leader in Customer Service, The Babyshop Group: terese.holm@babyshop.se

Other
We offer you to work in a fun, multicultural and creative company with ambitious colleagues that strive towards the same goal. Change is part of our daily work and you will have an opportunity to influence and contribute to the improvement and development of company processes. Our corporate culture is about personal commitment to our business and to each other.

About us:

The Babyshop Group consists of several online retails: Babyshop, OiiDesign, AlexandAlexa and Lekmer. It was founded in 2006 and is now one of the leading e-commerce companies within the premium segment for children’s clothing and products in Europe.
The Babyshop Group offers an exclusive shopping experience and excellent customer service with the best mixture of high-quality and own designed brands. It is a dynamic, rapidly growing company and therefore we are looking for a multilingual customer care and sales team.
One of our strengths is knowledge about our collections and that we have our warehouse for all markets located in Sweden. We want to continue to give our customers the best possible help while shopping with us, continue to develop our employees as well as growing with our customer needs and expectations.