COME AND JOIN OUR FAMILY!

About the job:

At Babyshop Group you get the opportunity to work with some of the world’s most prominent kid’s designer brands. In your daily work you get the chance to create premium communication and build our brands on relevant social media platforms. You will get a great knowledge of working with multiple brands – both external and owned brands – on a global level.

As the BSG Global Social Media Coordinator you will be responsible for the daily tactical work with the Babyshop group social media channels. The Social Media coordinator is executing and implementing the global social media strategy as well as ongoing creating and developing engaging organic content in the social channels.  In this role you will be responsible for monitoring social media for industry trends, competitor activations as well as customer related topics. You will also follow up and measure success of campaigns, content performance, understanding and setting KPI’s together with the Senior Social Media Manager.  To have a strong knowledge of the global social media landscape as well as the global fashion and retail industry is key. This role focuses a lot on the French market but is also working on an overall global level.

The Social Media Coordinator is a part of the global Communications team and works closely with the Senior Social Media Manager. The Social Media Coordinator is based in our local office in London but reports to the Head of Communication based in our HQ in Stockholm.

Key responsibilities

• Execute and contribute to a results-driven social media strategy and content calendar in collaboration with the Senior Social Media Manager.
• Develop and curate engaging content for social media platforms (focus on Instagram) together with copywriters, designers, and Senior Social Media Manager
• Assist in the creation and editing of written, video (IGTV, reels etc.) and photo content.
• Create briefs for social media content and managing of external suppliers.
• Attend relevant events and produce live social media content.
• Interact with users and respond to social media messages, inquiries, and comments
• Review analytics, follow up on KPI’s and create reports on key metrics on a monthly and weekly basis together with Senior Social Media Manager.
• Be familiar with relevant social listening and social media marketing tools
• Assist in the development and management of social media marketing and influencer marketing strategy.
• Liaise with Customer Service department on ongoing recurring questions, keep them up to date with any major planned activations in our social channels.
• Monitor SEO and user engagement and plan for content optimization
• Creative ideas and execution of social media campaigns and projects

Minimum qualifications

• A minimum of 2-3 years’ experience with B2C social media marketing or content development
• Great written and verbal professional communication skills and ability to build internal and external relationships among stakeholders
• Passion for social media and proficiency with major social media platforms and social media management tools
• Excellent knowledge of Instagram and Facebook, as well as platforms such as TikTok and YouTube
• Proficiency with video and photo editing tools and digital media formats. Such as Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools a plus
• Excellent social listening skills
• Fluent in English and French both written and spoken.
• Strong knowledge of the French retail and fashion landscape (preferred earlier experience within a French fashion retail company or a company nisched towards the French market).
• Experience from working within the premium/luxury fashion and/or lifestyle segment
• Strong creative copywriting and copy-editing skills

Preferred qualifications:

• Ability to understand historical, current, and future trends in the digital content and social media space
• Impeccable time management skills with the ability to multitask
• Detail-oriented approach with ability to work under pressure to meet deadlines
• Understanding of SEO and web traffic metrics
• Good understanding of social media KPIs
• Critical thinker and problem-solving skills
• Experience researching buyer and consumer persona.
• Organized and self-motivated. Good at taking directions but also good at working independently.

About Babyshop Group:

The Babyshop Group is a leading luxury and premium online retailer group for baby and children’s fashion and products. The Group operates melijoe.com,  alexandalexa.com, babyshop.com, lekmer.se and oiidesign.se as well as a number of retail stores, along with private labels designed and developed in-house. With an annual sales run rate of over €100 million, catering 140 countries and reaching over 1,000,000 customers, The Babyshop Group headquarters is in Stockholm with additional offices in London, Oslo, Paris, and Seoul.

Ansvarsområden:

Som kundservicemedarbetare på Babyshop Group kommer du att hantera och lösa kundärenden genom att kommunicera direkt med våra kunder via mail, telefon, chatt och sociala medier.

Utöver att se till att våra kunder får hjälp med sina frågor på ett effektivt och professionellt sätt är du också delaktig i att upprätthålla Babyshop Groups värderingar och "tone of voice".

I rollen som kundservicemedarbetare kommer du möta våra kunder på alla våra fem företag:

Babyshop, Alex and Alexa, Melijoe, Lekmer samt Oii Design.

Tjänsten är en heltidstjänst, tillsvidareanställning med sex månaders provanställning.

Om dig:

Vi söker för tillfället två- eller flerspråkiga kundservicemedarbetare med ambitionen att ge våra kunder bästa möjliga service-, och shoppingupplevelse.

Krav

- Svenska - Flytande i både tal och skrift

- Engelska - Flytande i både tal och skrift

- God datakunskap, då vi arbetar i ett högt tempo bör du vara snabb på att skriva på datorn

- Det är viktigt att du är intresserad av service likväl som försäljning och att du förstår värdet av att vara duktig på båda dessa områden

- Du trivs med att jobba i ett högt tempo, samt att leverera enligt tydliga utsatta mål

Den perfekta kandidaten för denna tjänst är en motiverad lagspelare som är driven och vill leverera goda resultat. Du är som person engagerad och har en stor förståelse för att det är de små detaljerna som gör den stora skillnaden

Meriterande

- Tidigare arbete inom kundservice

- Flytande i tal och skrift i något ytterligare språk så som: norska, finska, tyska

Vi erbjuder ett jobb på en rolig, multikulturell och kreativ arbetsplats med ambitiösa kollegor som alla jobbar mot samma mål. Vi är ett snabbt växande företag med snabba förändringar och du kommer ha möjlighet att vara med och påverka förbättringar och utveckling av företaget.

Klicka på ”Ansök” för att skicka in din ansökan, sista ansökningsdatum är 4/10. Vi ser över ansökningar löpande, så skicka in din ansökan redan idag!

Låter detta intressant och du vill veta mer?

Kontakta då: Terese Holm, Customer Service Manager- Nordics, terese.holm@babyshop

Vill du jobba inom lager på ett snabbväxande e-handelsbolag? Våra kunder är det mest värdefulla vi har vilket gör att vi ställer höga krav på både service och kvalité.

Om tjänsten:

Dina arbetsuppgifter kan bland annat att vara plock av order, inlagring av gods, returhantering och andra förekommande lageruppgifter. Eftersom att du kan komma att arbeta på olika avdelningar är det viktigt att du som person är flexibel och nyfiken på att lära dig nya saker. 

Meriterande för dig som söker är att du har erfarenhet av truckkörning, framförallt skjutstativtruck, om du har arbetat med autostore tidigare, erfarenhet av lageradministration och/eller arbete med 5S.

Du som person är:

Du kommer att bli en del i ett fantastiskt team som alla jobbar hårt tillsammans och lägger stolthet i det vi gör. Det är därför väldigt viktigt för oss att du är en driven person med mycket energi vilket ger avtryck i ditt arbete. Du är noggrann och gillar att jobba i ett högt tempo. 

Det absolut viktigaste för oss är att du har den rätta viljan och inställningen, de personliga egenskaperna kommer vara avgörande. Du ska vilja jobba för att lyckas varje gång.

Du som person är:

• Över 18 år
• Prestigelös
• Flexibel
• Gillar att arbeta mot uppsatta mål
• Flytande i svenska och/eller engelska

Truckkort är meriterande.

Tjänsten är en tillsvidareanställning där vi tillämpar sex månaders provanställning. 

Ansökan:

Känns detta som om det är något för dig? Skicka då enkelt in din ansökan genom att trycka på ”Ansök/Apply”. Sista ansökningsdag är 2021-10-03. Intervjuer kommer ske löpande så skicka in din ansökan redan idag! 

The Babyshop Group is a global premium and luxury retailer of children's clothing and products to the modern family. The unique retail concept was developed in 2006 when the Swedish entrepreneurial couple Linn and Marcus Tagesson set up the business. Today, the Babyshop Group is a leading player with a global footprint and +62 million website visitors annually and 1 million retail customers per year with customers across 170 countries. 

The Group presides over an exclusive portfolio that consists of the e-commerce websites Babyshop.com, Alexandalexa.com, Lekmer.se, Oiidesign.se and Melijoe.com. Under this umbrella, the Group offers more than 500 prestige brands along with a number of proprietary brands like e.g., Kuling, STOY and a Happy Brand. 

For further information see www.babyshop.com

About the position:

As the Fashion Product Manager within our proprietary brands department, you will head up the buying and development of our five inhouse fashion brands and report to the Category Manager. We have ambitious growth goals for our proprietary brands and they are of high importance for the business. You will part of a team of three Product Managers and two Designers working with different categories, from toys and interior to baby products. The position is based in Stockholm.

Responsibilities:

• Analyze data and insights to determine industry and consumer trends to set and work with category and brand strategies to meet business targets, brand profiling and consumer demands.
• Responsible for managing and maintaining good relationships with suppliers, negotiate vendor allowances as well as terms of purchase.
• Involvement in sourcing process and making sure that we have an ideal factory base.
• Take part in creating purchasing budgets for each brand as well as making sure purchases are in line with purchasing and sales budgets.
• Lead the projects of developing of each collection for each brand, making sure they follow budget and brand roadmaps as well as making sure production and delivery timelines are followed.
• Responsible for analyzing, quantifying and placing orders and each style’s technical specification.
• Work closely with CSR team to secure product safety standards and agreements are being met.
• Work closely with the Category Manager and the Design and Production Manager.
• Daily follow up on assortment to analyze sales, pricing, margins, stock levels.

We are looking for a person who is/has:

• A bachelor’s degree in business, supply chain, management or similar
• Textile background and/or education
• Strong analytical and numerical skills
• Proficient in Excel
• Previous experience working within a buying organization or working with textile products in a retail or ecommerce company
• Experience or knowledge in setting product requirements towards agents, suppliers and factories
• Excellent communicator and a team player
• Proficient in English (all company wide internal communication is in English)
• Passion and enthusiasm for fashion/production/e-commerce

As a person you are self-motivated, goal oriented and organized and have a natural sense for fashion and trends. You are an analytical yet creative, adaptable, proactive, result driven and humble person ready for a new exciting challenge to take on. Additionally we think you are detail oriented, structured in work relationships, a strong negotiator and like to take data driven decisions.

Start: Immediate
Extent: 40h/week, Permanent employment with six months’ probation period.
Location: Stockholm

Do you have a drive to help others and a passion for premium service? Are you a team player but can also take your own initiatives and decisions? Would you like to work in the heart of The Babyshop Group and provide premium service for our customers? Then you would be a perfect fit for our Finnish speaking agent position. 

About the role: 

As a Finnish speaking agent, you will primarily work with customer inquiries through our main communication channels, phone, email, and chat. In addition, you will be handling customer service inquiries submitted through our social media channels and review pages in Finnish. Throughout this process, it is important that you maintain the Babyshop Group tone of voice adapted to the respective storefront and work in line with our company values. 

Areas of responsibility:

• Handling The Babyshop Group customer inquiries in Finnish and occasionally Swedish and English including all inbound and outbound volumes through e-mail, phone and chat for several storefronts as well as social media
• Ensure that all the incoming volumes are responded to within the agreed SLA and in line with department KPIs 
• Proactive and continual improvement of quality of communication through email, phone and chat
• Having an active role in a timely and clear communication with other members of the customer service team and other departments

About you :

As a person, you are service-oriented and a natural team player. You are an outgoing person who feels comfortable communicating with others. You understand the importance of assertive communication and great customer service. 

Being patient is one of your main personal traits. You are a self-motivated, disciplined person who is good at planning your working hours and completing tasks on time.

Requirements:

• Fluent in Finnish both spoken and written
• Fluent in Swedish and/or English, both spoken and written
• Good computer skills and fast writing speed
• Good communication skills and a rich vocabulary
• Understanding the benefits of success in both sales and service

Merit:

• Experience with customer service or in the service industry
• Experience of working in social media
• Additional language skills are a plus

Form of employment: Part time 62%, permanent employment with 6 months of probation

Salary: Individual wage setting

Location : Jönköping, Norra Stigamovägen 4 or remote work

Last application date is 2021.09.30. Interviews take place on an ongoing basis, and the position may be filled before the last application date.

Start date: as soon as possible.

About us:

The Babyshop Group is a dynamic, fast-growing company with great development opportunities. We offer varied work in a wonderful environment with ambitious colleagues who strive to achieve our common goals. We are a value-driven company and we hope you share our values; One family, Own it, Simplify and Lead not follow.

Our company consists of several online retailers: Babyshop, OiiDesign, AlexandAlexa,  Lekmer and Melijoe. The company was founded in 2006 and is now one of the leading e-commerce companies in the premium segment for children's clothing and products in Europe.

For further questions, please contact:

Tess Holm

Customer Service Manager- Nordics, terese.holm@babyshop.se

Do you have a drive to help others and a passion for premium service? Are you a team player but can also take your own initiatives and decisions? Would you like to work in the heart of The Babyshop Group and provide premium service for our customers? Then you would be a perfect fit for our Finnish speaking agent position. 

About the role: 

As a Finnish speaking agent, you will primarily work with customer inquiries through our main communication channels, phone, email, and chat. In addition, you will be handling customer service inquiries submitted through our social media channels and review pages in Finnish. Throughout this process, it is important that you maintain the Babyshop Group tone of voice adapted to the respective storefront and work in line with our company values. 

Areas of responsibility:

• Handling The Babyshop Group customer inquiries in Finnish and occasionally Swedish and English including all inbound and outbound volumes through e-mail, phone and chat for several storefronts as well as social media
• Ensure that all the incoming volumes are responded to within the agreed SLA and in line with department KPIs 
• Proactive and continual improvement of quality of communication through email, phone and chat
• Having an active role in a timely and clear communication with other members of the customer service team and other departments

About you :

As a person, you are service-oriented and a natural team player. You are an outgoing person who feels comfortable communicating with others. You understand the importance of assertive communication and great customer service. 

Being patient is one of your main personal traits. You are a self-motivated, disciplined person who is good at planning your working hours and completing tasks on time.

Requirements:

• Fluent in Finnish both spoken and written
• Fluent in Swedish and/or English, both spoken and written
• Good computer skills and fast writing speed
• Good communication skills and a rich vocabulary
• Understanding the benefits of success in both sales and service

Merit:

• Experience with customer service or in the service industry
• Experience of working in social media
• Additional language skills are a plus

Form of employment: Part time 62%, permanent employment with 6 months of probation

Salary: Individual wage setting

Location : Jönköping, Norra Stigamovägen 4 or remote work

Last application date is 2021.09.30. Interviews take place on an ongoing basis, and the position may be filled before the last application date.

Start date: as soon as possible.

About us:

The Babyshop Group is a dynamic, fast-growing company with great development opportunities. We offer varied work in a wonderful environment with ambitious colleagues who strive to achieve our common goals. We are a value-driven company and we hope you share our values; One family, Own it, Simplify and Lead not follow.

Our company consists of several online retailers: Babyshop, OiiDesign, AlexandAlexa,  Lekmer and Melijoe. The company was founded in 2006 and is now one of the leading e-commerce companies in the premium segment for children's clothing and products in Europe.

For further questions, please contact:

Tess Holm

Customer Service Manager- Nordics, terese.holm@babyshop.se

Do you have a drive to help others and a passion for premium service? Are you a team player but can also take your own initiatives and decisions? Would you like to work in the heart of The Babyshop Group and provide premium service for our customers? Then you would be a perfect fit for our Finnish speaking agent position. 

About the role: 

As a Finnish speaking agent, you will primarily work with customer inquiries through our main communication channels, phone, email, and chat. In addition, you will be handling customer service inquiries submitted through our social media channels and review pages in Finnish. Throughout this process, it is important that you maintain the Babyshop Group tone of voice adapted to the respective storefront and work in line with our company values. 

Areas of responsibility:

• Handling The Babyshop Group customer inquiries in Finnish and occasionally Swedish and English including all inbound and outbound volumes through e-mail, phone and chat for several storefronts as well as social media
• Ensure that all the incoming volumes are responded to within the agreed SLA and in line with department KPIs 
• Proactive and continual improvement of quality of communication through email, phone and chat
• Having an active role in a timely and clear communication with other members of the customer service team and other departments

About you :

As a person, you are service-oriented and a natural team player. You are an outgoing person who feels comfortable communicating with others. You understand the importance of assertive communication and great customer service. 

Being patient is one of your main personal traits. You are a self-motivated, disciplined person who is good at planning your working hours and completing tasks on time.

Requirements:

• Fluent in Finnish both spoken and written
• Fluent in Swedish and/or English, both spoken and written
• Good computer skills and fast writing speed
• Good communication skills and a rich vocabulary
• Understanding the benefits of success in both sales and service

Merit:

• Experience with customer service or in the service industry
• Experience of working in social media
• Additional language skills are a plus

Form of employment: Part time 62%, permanent employment with 6 months of probation

Salary: Individual wage setting

Location : Jönköping, Norra Stigamovägen 4 or remote work

Last application date is 2021.09.30. Interviews take place on an ongoing basis, and the position may be filled before the last application date.

Start date: as soon as possible.

About us:

The Babyshop Group is a dynamic, fast-growing company with great development opportunities. We offer varied work in a wonderful environment with ambitious colleagues who strive to achieve our common goals. We are a value-driven company and we hope you share our values; One family, Own it, Simplify and Lead not follow.

Our company consists of several online retailers: Babyshop, OiiDesign, AlexandAlexa,  Lekmer and Melijoe. The company was founded in 2006 and is now one of the leading e-commerce companies in the premium segment for children's clothing and products in Europe.

For further questions, please contact:

Tess Holm

Customer Service Manager- Nordics, terese.holm@babyshop.se