About Babyshop Group
The Babyshop Group is a global premium and luxury retailer of children's clothing and products to the modern family. The unique retail concept was developed in 2006 when the Swedish entrepreneurial couple Linn and Marcus Tagesson set up the business with the aim of revolutionizing fashion for children by offering an unparalleled assortment of high-quality products online. Today, the Babyshop Group is a leading player with a global footprint and +62 million website visitors annually and 1 million retail customers per year with customers across 170 countries.
The Babyshop Group is a young and fast-growing company with an entrepreneurial spirit that is passionate about creating the best buying experience for parents under the core values Lead Not Follow, Own it, Simplify and One Family. They see themselves as a fashion retailer in tech and not only do they have a modern tech-stack, but also a fully automated 42 000 sqm warehouse in Jönköping, Sweden serving customers globally. The vision is to continue developing the group’s fashion tech platform and thus strengthening their position as the global leader within the premium and luxury segment for children’s clothing and products.
The Group presides over an exclusive portfolio that consists of the e-commerce websites such as Babyshop.com, Lekmer.se, Alexandalexa.com, Oiidesign.se and Melijoe.com. Under this umbrella, the Group offers more than 500 prestige brands along with a number of proprietary brands like e.g. Kuling, STOY and a Happy Brand.
The Group has 350 employees across offices in Paris, London, Stockholm, Oslo and Seoul with over 50 nationalities represented and had a total turnover exceeding 1.1 billion SEK in 2019. The company is currently owned by private and financial investors that include Linn & Marcus Tagesson, Susanna Campbell, Christina Stenbeck, Claes Dinkenspiel along with Verdane Capital.
For further information see www.babyshop.com
The role
Title: Operations Manager
Company: Babyshop Group
Reporting to: COO
We want a passionate, driven and entrepreneurial individual to join us in building the best experience for our customers. You will be working with data and key stakeholders throughout operations and cross functionally in the organization, developing process improvements, including root cause analysis of problem areas, to standardize, automate and optimize processes in a scalable approach. Working with all aspects of the post purchase experience with focus on localization in key markets, making sure the group has a strong offering with regards to payments, delivery and returns. Lead initiatives to attain the company’s key strategic objectives by improving existing processes, reducing inefficiencies, and reducing cost. This is a great opportunity to join an entrepreneurial organization where you can have real impact and drive change.
What will you do
- Analyze current Operations KPIs to determine effectiveness of current processes and identify continuous improvement opportunities
- Identifying, scoping, driving and executing on larger projects and other improvement initiatives. Developing project proposals, presenting to key stakeholders, managing project execution, coordinating communication to affected stakeholders, and measuring overall implementation success.
- Provide operational insights to the tech stakeholder teams and work with them to ensure tech tickets are well thought through, specified and properly motivated.
- Managing and controlling performance and cost of external logistics providers (3PL) and payment providers.
- Monitor and analyze delivery, returns and payments performance. Maintain and develop KPIs and SLAs with vendors.
- Drive localization efforts in key markets related to payments, delivery and returns
- Drive contract negotiations with new and existing 3rd party vendors.
The candidate
You probably have the following background/profile:
Major professional experiences & competencies
- Strong ownership and bias for action; ability to set goals and work independently to create real plans to achieve them
- Strong analytical orientation; comfort using databases and analytical tools and making data-based decisions
- Excellent presentation, sales, and negotiation skills; ability to close high value and high profile deals
- Prior working experience in the Ecommerce industry is a plus
- Prior experience in operations / logistics / supply chain management is a plus
Education and specific skills
- Has a Bachelor's or master’s degree in engineering, supply chain or business-related field or equivalent work experience
- Fluent in English, both written and spoken
Personal characteristics
- An entrepreneurial attitude - action and goal oriented and naturally curious about testing and implementing new initiatives
- High energy level, comfortable performing multifaceted projects in conjunction with day- to-day activities
- Strong sense of ownership and ability to work proactively.
- Superior interpersonal skills, ability to communicate and influence effectively at all levels, tactful, mature, flexible
- Enjoy working with numbers - Ability to produce, interpret using data to solve problems
- Good reasoning abilities. Sound judgment. Good business understanding and acumen
What's in it for you?
We are a diverse group of likeable, youthful (in age or spirit) people from all over the world that simply love what we do and have a lot of fun. At our workplace, characterized by the belief and values “Lead not follow, Own it, Simplify and One family”, you will collaborate with talented and passionate colleagues across the company. These colleagues are a blend of Digital Marketing, Graphics, Logistics & Robot Automatization, IT, Operation, Growth, Finance, Customer Service, BI, Buying (inc proprietary brands), People/Culture, Photo/Copy, Brand marketing (inc social media team). We are endeavouring real-world practitioner experience across a range of disciplines, collaborating with experts in other spaces.
With the team continuing to grow throughout 2021, there will be further opportunities to progress and define how you would like your career to be shaped within the organization.
Are we a good match?
So, do the above resonate with your passion and ambition? Are you inspired by the thought of impacting families across the globe in a positive way? Do you want an opportunity to apply your expertise in a context where you truly contribute to our family context? If so then we’d love to hear from you. Click "Apply" to easily submit your application, and do so before 30/6-2021. We review applications continuously.
