Do you have a passion for solving problems? Are you a team player who can connect our customers and suppliers while making sure all product claims are solved in a seamless and quick way? Would you like to work in the heart of The Babyshop Group and provide premium service for our customers world wide? Then you would be a perfect fit for our Product Claim Process specialist role.
About the Claims specialist role
The role belongs to Voice of the Customer, a division within the Customer Service team that handles challenging cases which involve collaboration with other departments and third parties (suppliers). As a Product Claim Process Specialist you will spend your days in resolving customer errands that concern defective products and other product quality related issues. In addition to this, you will initiate claim cases with the suppliers and handle credit notes as well as spare parts. You will be consolidating reports on claim statistics and will forward the insight to your respective manager and other relevant teams within the organization. You will be expected to execute the existing processes, but also continuously improve them to make the role more efficient and to ensure that our customers receive premium service.
We are looking for a temporary (maternity leave) cover and are offering a 15 month contract.
As a Claims specialist you will:
An excellent candidate:
The position is on-site, based in Jönköping, Sweden. You will report to our Voice of the Customer Manager
Extent: 40h/week, 15 month maternity leave cover
Form of employment: Temporary employment (maternity leave cover)
Location: Jönköping, Norra Stigamovägen 4
Start: As soon as possible or latest Monday, 23rd of May 2022
WHAT’S IN IT FOR YOU?
We are a diverse group of likable, youthful (in age or spirit) people from all over the world that simply love what we do and have a lot of fun. At our workplace, characterized by the belief and values “Lead not follow, Own it, Simplify and One family”, you will collaborate with talented and passionate colleagues across the company, with many opportunities for development and growth.
Are we a good match?
The position is based in our Jönköping and you report to the Voice of the Customer Manager. Sounds interesting? Please click on the “Apply” below to submit your application! The last day to submit is Monday, the 9th of May. We review applications continuously but will stop once we found our perfect match - so don't wait too long!
For further questions, please contact Mariana Primorac, Voice of the Customer Manager mariana.primorac@babyshop.se .
Ad has been closed and it is no longer possible to apply.
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