The Babyshop Group are hiring to our Customer Service department in Jönköping!
Customer Service Agent
Areas of responsibility
As a Customer Service Agent, you will be resolving customer errands and communicating directly with the customers through e-mail, phone and chat. Therefore it is of utmost importance that you represent the Babyshop Group and it’s values at all times.
Your daily tasks will include resolving customer errands by e-mail, phone, and chat, according to the schedule imposed by your direct supervisor. Beside making sure all the customer queries and issues are solved in a timely, efficient and highly professional manner, you will also be responsible for maintaining and cultivating the Babyshop Group´s values and tone of voice.
The position involves supporting customers in our four different companies: Babyshop, OiiDesign, Lekmer and AlexandAlexa.
You must be able to work on site in our office at Norra Stigamovägen, Jönköping.
About you
We are looking for both English and Swedish speaking Customer Service Agents with the ambition to actively participate in giving our customers the best possible service and shopping experience. In order to reach our goal we require the following:
- Fluency in Swedish and English both spoken and written
- Essential computer skills and a good typing pace
- Experience in customer care is an advantage, but not necessary.
- It is a must that you enjoy both sales and service and understand the benefits of being successful in both areas.
You enjoy working in a high pace environment and being involved in projects such as increasing customer satisfaction or improving routines and processes, all to enable us to deliver the best solutions possible to our customers.
- The ideal candidate will be a highly motivated team player with drive who is determined to deliver results.
- You are an executing doer who understands that the details make a difference.
- Fluency in any other language is an advantage
Other
We offer you to work in a fun, multicultural and creative company with ambitious colleagues that strive towards the same goal. Change is part of our daily work and you will have an opportunity to influence and contribute to the improvement and development of company processes. Our corporate culture is about personal commitment to our business and to each other.
Our offer
We are hiring agents that will deal with Swedish and English speaking customers with temporary employment.
We want you to apply for this role as soon as possible and you are welcome to send your application in English or Swedish. The deadline for applying is the 8th of June.
For more information contact:
Robin Ring, Team Leader in Customer Service, The Babyshop Group: robin.ring@babyshop.se phone: 076-0073288
Mariana Primorac, Team Leader in Customer Service, The Babyshop Group , mariana.primorac@babyshop.se phone. 070-0807826
About us
The Babyshop Group consists of several online retails: Babyshop, OiiDesign, AlexandAlexa and Lekmer. It was founded in 2006 and is now one of the leading e-commerce companies within the premium segment for children’s clothing and products in Europe.
The Babyshop Group offers an exclusive shopping experience and excellent customer service with the best mixture of high-quality and own designed brands. It is a dynamic, rapidly growing company and therefore we are looking for a Multilingual customer care and sales team.
One of our strengths is knowledge about our collections and that we have our warehouse for all markets located in Sweden. We want to continue to give our customers the best possible help while shopping with us, continue to develop our employees as well as growing with our customer needs and expectations.
Type of employment
Temporary employment
For more information about the Babyshop Group please visit:
www.lekmer.com
Apply
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