Babyshop Group are hiring a Finnish speaking Customer Care Agent to our department in Jönköping or Stockholm
Customer Service and Social Media Agent (Finnish market)
Areas of responsibility
As a Customer Service and Social Media Agent for the Finnish market, you will be resolving customer errands and communicating directly with the customers through social media, e-mail and phone. Therefore, it is of utmost importance that you represent the Babyshop Group and its values at all times.
Your daily tasks will include resolving customer errands by e-mail, phone, and social media, according to the schedule imposed by your direct supervisor. Besides making sure all the customer queries and issues are solved in a timely, efficient and highly professional manner, you will also be responsible for maintaining and cultivating the Babyshop Group´s values and tone of voice.
The position involves supporting Finnish speaking customers in our different companies: Babyshop, Lekmer and AlexandAlexa.
You must be able to work on site in our office at Valhallavägen 117, Stockholm, or at Norra Stigamovägen 4, Jönköping.
About you
We are looking for a dedicated Finnish speaking Customer Service and Social Media Agent with the ambition to actively participate in giving our customers the best possible service and shopping experience. In order to reach our goal, we require the following:
- Fluency in Finnish both spoken and written
- Experience in customer care is an advantage, but not necessary.
- It is a must that you enjoy both sales and service and understand the benefits of being successful in both areas.
- You enjoy working in a high pace environment and being involved in projects such as increasing customer satisfaction or improving routines and processes, all to enable us to deliver the best solutions possible to our customers.
- The ideal candidate will be a highly motivated team player with drive who is determined to deliver results.
- You are an executing doer who understands that the details make a difference.
- Fluency in English and Swedish is an advantage
Other
We offer you to work in a fun, multicultural and creative company with ambitious colleagues that strive towards the same goal. Change is part of our daily work and you will have an opportunity to influence and contribute to the improvement and development of company processes. Our corporate culture is about personal commitment to our business and to each other.
Our offer
We are hiring 1 agent that will deal with Finnish speaking customers with a full-time engagement.
Sound interesting? Please click on the “Apply” below to easily submit your application!
We want you to apply for this role as soon as possible and you are welcome to send your application in English. The deadline for applying is the 23rd of May.
The start date is the 1st of June or as soon as possible.
For more information contact:
Mariana Primorac, Team Leader in Customer Service, The Babyshop Group.
E-mail: mariana.primorac@babyshop.se
Phone: 070-080 78 26
About us
The Babyshop Group consists of several online retails: Babyshop, OiiDesign, AlexandAlexa and Lekmer. It was founded in 2006 and is now one of the leading e-commerce companies within the premium segment for children’s clothing and products in Europe.
The Babyshop Group offers an exclusive shopping experience and excellent customer service with the best mixture of high-quality and own designed brands. It is a dynamic, rapidly growing company and therefore we are looking for a Multilingual customer care and sales team.
To continue to give our customers a great experience we are moving our Customer Service to our Warehouse location in Jönköping. One of our strengths is knowledge about our collections and that we have our warehouse for all markets located in Sweden. We want to continue to give our customers the best possible help while shopping with us, continue to develop our employees as well as growing with our customer needs and expectations.
Type of employment
Part time
For more information about the Babyshop Group please visit:
www.lekmer.com
Apply
Ad has been closed and it is no longer possible to apply.